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Raw Nerves

Those who know me, know that I don't mince my words. I rather tell it in the face then gossip about it. I admit in the past I have been brutal and very brutal and I am regretful, still am very regretful each time I think about the past. (sorry to those who got the brunt of it).

My virtue is to say what I mean and mean what I say but the journey of discovering how to say it without the brutal part is still a learning process. I have mild down, toned down quite a bit already. (Yes, if you are looking at me with that weird and skeptical look.)

I have come to experience that sometimes, I don't have to always speak my mind. Does it matter? How will that affect eternity? Somethings are best left unsaid & uncommented - it doesn't really matter. BUTTTT certain things in life do hit a raw nerve and I do not know when and how those raw nerves were left exposed or untreated. For example, the grossly inconsistent policy of "GOOD CUSTOMER SERVICE" aka "GEMS" that I encounter almost every other day. It's one thing to put it down on paper and make it look good, it's another to make it work and make it workable. My friend's handphone has not been repaired. Nokia is just taking their own sweet time, ignoring the inconveniences the customer had faced. That aside, they do not keep to their commitment. What is "Good Customer Service"? When asked about the handphone, they just say, another 3 - 5 days..... is that Good Customer Service??? When will Singapore EVER move up the ranks of quality customer service?

RAW nerves, still many more. To express or not to express? To say or not to say. I struggle most when I see injustices when I see unfairness when I see inconsistencies. I hope I will say it if I need to in a better way.

God help me.

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